Home Improvement Customer Care Specialist

Lowe's; Washington (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find the right products, and ensure a positive shopping experience. You may work in various departments and will assist with merchandise, unload and stock, and handle customer needs with a friendly, professional approach.

The role supports ongoing learning through training and benefits, including health options, tuition assistance, and potential career growth within Lowe’s.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
• 6 months of Retail and/or customer service experience.
• Bi-lingual skills.
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bilingual

Computer usage

Retail technology

Reading and arithmetic

Physical stamina

Education

Trade certification (hardware, kitchen, plumbing, etc.)

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers, help them find the right products, and ensure a positive shopping experience. You may work in various departments and will assist with merchandise, unload and stock, and handle customer needs with a friendly, professional approach.

The role supports ongoing learning through training and benefits, including health options, tuition assistance, and potential career growth within Lowe’s.