Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Oxford (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Track to the Trades program

10% Associate Discount

Job summary

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly support as they shop for home improvement needs.

You will interact with customers throughout the day, assist with locating merchandise, and ensure customer satisfaction across the store. You will work across departments, stock and organize products, process orders and deliveries, and participate in cross-training to deliver top-notch service in a dynamic retail

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Basic math

Computer literacy

Mobility

Job description

Lowe’s Companies, Inc. is seeking a Customer Service Associate to welcome customers, help them find products, and provide friendly support as they shop for home improvement needs.

You will interact with customers throughout the day, assist with locating merchandise, and ensure customer satisfaction across the store. You will work across departments, stock and organize products, process orders and deliveries, and participate in cross-training to deliver top-notch service in a dynamic retail