Home Improvement Customer Advisor

Lowe's Home Centers, LLC; Winchester (VA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate Discount

Track to the Trades program

Job summary

Lowe's Customer Service Associate position in the United States offers opportunities to help customers select products and resolve home improvement questions. You’ll welcome shoppers, assist with merchandise, and apply customer-focused solutions across departments.

The role emphasizes listening, answering questions, organizing merchandise, and on-going learning. It supports a flexible schedule and career growth within Lowe's.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail technology

Basic arithmetic

Stand / lift readiness

Customer service

Job description

Lowe's Customer Service Associate position in the United States offers opportunities to help customers select products and resolve home improvement questions. You’ll welcome shoppers, assist with merchandise, and apply customer-focused solutions across departments.

The role emphasizes listening, answering questions, organizing merchandise, and on-going learning. It supports a flexible schedule and career growth within Lowe's.