Home Improvement Customer Advisor

Lowe's Home Centers, LLC; United States; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement. You will engage with customers throughout the day, assist with locating merchandise, and ensure their needs are met while working across departments.

Role involves handling inquiries, stocking, and processing orders, with cross-training across store areas to deliver excellent service and support. Benefits include health coverage, tuition assistance, and discounts.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Stock merchandise by identifying empty shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer literacy

Retail technology

Reading and arithmetic

Mobility and endurance

Lifting 25 lbs

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find products and services for home improvement. You will engage with customers throughout the day, assist with locating merchandise, and ensure their needs are met while working across departments.

Role involves handling inquiries, stocking, and processing orders, with cross-training across store areas to deliver excellent service and support. Benefits include health coverage, tuition assistance, and discounts.