Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Richmond (VA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Associate Discount

Track to the Trades program

Job summary

Lowe’s is hiring a Customer Service Associate to help customers find products and resolve home improvement needs in-store. You will engage with customers throughout the day, assist with product selection, and ensure a positive shopping experience.

The role supports multiple departments with opportunities to learn and grow, including potential bilingual advantages and cross-training across teams. This is an on-site retail role in the United States.

Qualifications

• 6 months of computer experience with basic data entry and retrieval.
• 6 months experience using retail technology such as smartphones and tablets.
• Reading, writing, and basic arithmetic skills.
• Ability to stand for long periods and perform duties in a retail environment.
• Minimally lift 25 lbs unassisted or with assistance.

Responsibilities

• Welcome customers and deliver friendly, professional service.
• Assist customers with locating and handling merchandise.
• Stock shelves and replenish supplies as needed.
• Process orders and deliveries accurately so customers receive merchandise on time.
• Cross-train in other store areas to support customer service.
• Prepare department merchandise per customer needs (e.g., paint, piping, lumber).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Customer service

Communication

Bilingual

Tools

Smartphones & Tablets

Job description

Lowe’s is hiring a Customer Service Associate to help customers find products and resolve home improvement needs in-store. You will engage with customers throughout the day, assist with product selection, and ensure a positive shopping experience.

The role supports multiple departments with opportunities to learn and grow, including potential bilingual advantages and cross-training across teams. This is an on-site retail role in the United States.