Entry-Level Broadband Technician – Install & Customer Care

Astound; Rocklin (CA); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

401k retirement plan with employer 0

Medical, dental, vision, life and STD

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound is seeking a Broadband Technician in California to perform residential installs and disconnects, ensuring correct RF levels and optimal customer service on every visit. You will communicate with dispatch to maintain a productive route, meet safety standards, and help educate customers on services.

The role supports upsell opportunities and requires operating a company vehicle safely. Other duties may be assigned as needed.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and satisfactory driving record.
• Knowledge of ladder and hand/power tools.
• Excellent customer service and communication skills.
• Basic computer skills and ability to learn new systems.
• Strong problem solving and time management.
• Ability to work independently and in a team.

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs.
• Ensure RF and signal levels meet specs to minimize repeat calls.
• Maintain productive route with leadership and dispatch, tracking metrics and safety.
• Educate customers on products and upsell opportunities.
• Operate company vehicle safely.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Independence

Willingness to learn

Education

High school diploma or equivalent

Tools

Ladder

Hand/Power tools

Job description

Astound is seeking a Broadband Technician in California to perform residential installs and disconnects, ensuring correct RF levels and optimal customer service on every visit. You will communicate with dispatch to maintain a productive route, meet safety standards, and help educate customers on services.

The role supports upsell opportunities and requires operating a company vehicle safely. Other duties may be assigned as needed.