Field Broadband Technician II - Install, Educate & Upsell

Astound Broadband; Arlington (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

401k plan

Medical, dental, vision, life and STD

Paid time off

Floating holiday

Paid holidays

Paid sick leave

Tuition reimbursement

Employee discounts

Job summary

Astound Broadband in Massachusetts is seeking a Residential Installer to perform on-site data, video, and phone service installs and disconnects following company standards. You will ensure RF and signal levels meet specs, deliver a positive customer experience, and document results to minimize repeat calls and truck rolls.

This entry-level role requires a high school diploma, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

• High school diploma or equivalent required.
• 0 years experience (Entry Level).
• Maintain satisfactory driving record and valid driver’s license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service and Communication skills.
• Basic Computer Skills.
• Aptitude to learn and problem-solve.
• Time management and teamwork.
• Ability to work alone.

Responsibilities

• Performs residential installs and disconnects on customer premises per standards and specs.
• Ensure RF and signal levels within specifications to reduce callbacks.
• Maintain communication with leadership and dispatch for productive routing and safety.
• Provide customer education on products and services and upsell opportunities.
• Operate company vehicle safely and responsibly.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working Alone

Driving

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound Broadband in Massachusetts is seeking a Residential Installer to perform on-site data, video, and phone service installs and disconnects following company standards. You will ensure RF and signal levels meet specs, deliver a positive customer experience, and document results to minimize repeat calls and truck rolls.

This entry-level role requires a high school diploma, a valid driver’s license, and the ability to lift up to 75 lbs.