Home Experience Specialist — Part-Time, Flexible Hours

Cottonwood Residential; Crozet (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to help residents feel at home and assist prospective residents in finding their perfect apartment home in Charlottesville, VA. The role emphasizes a friendly, proactive approach to inquiries by phone, email, and text, with daily showings and community involvement.

The position offers a flexible, part-time schedule including weekends and evenings, with opportunities to grow into future management positions and to contribute to

Qualifications

• Positive attitude and problem-solving mindset.
• Ability to greet visitors and answer inquiries via phone, email, or text.
• Willingness to support events and social media tasks.

Responsibilities

• Greet customers, residents, and vendors with a friendly, professional demeanor.
• Respond promptly to inquiries via phone, email, or text; take detailed notes.
• Ensure apartments are ready for showings and move-ins.
• Guide tours of properties and amenities to prospective residents.
• Assist in planning community events and contribute to marketing efforts.
• Organize packages and maintain the package room daily.
• Maintain clear community communications and vendor relationships.

Skills

Communication skills

Customer service mindset

Interpersonal skills

Job description

Cottonwood Residential is seeking a Customer Experience Specialist to help residents feel at home and assist prospective residents in finding their perfect apartment home in Charlottesville, VA. The role emphasizes a friendly, proactive approach to inquiries by phone, email, and text, with daily showings and community involvement.

The position offers a flexible, part-time schedule including weekends and evenings, with opportunities to grow into future management positions and to contribute to