Part-Time Customer Experience Specialist at 5 Row Apartments

Cottonwood Residential; Crozet (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to help residents feel at home and assist prospective residents in finding their perfect apartment home in Charlottesville, VA. The role emphasizes a friendly, proactive approach to inquiries by phone, email, and text, with daily showings and community involvement.

The position offers a flexible, part-time schedule including weekends and evenings, with opportunities to grow into future management positions and to contribute to

Qualifications

• Positive attitude and problem-solving mindset.
• Ability to greet visitors and answer inquiries via phone, email, or text.
• Willingness to support events and social media tasks.

Responsibilities

• Greet customers, residents, and vendors with a friendly, professional demeanor.
• Respond promptly to inquiries via phone, email, or text; take detailed notes.
• Ensure apartments are ready for showings and move-ins.
• Guide tours of properties and amenities to prospective residents.
• Assist in planning community events and contribute to marketing efforts.
• Organize packages and maintain the package room daily.
• Maintain clear community communications and vendor relationships.

Skills

Communication skills

Customer service mindset

Interpersonal skills

Job description

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at 5 Row Apartments in Charlottesville, VA.In this role, you will work part-time. A flexible schedule is required and includes weekends and evening hours.As a Customer Experience Specialist you:

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!