Resident Experience Specialist

Cottonwood Residential; Rio (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Holidays

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for 5 Row Apartments in Charlottesville, VA. You will help residents feel at home and assist prospective residents in finding their perfect apartment home with your upbeat attitude and clear communication.

The role is full-time with a flexible schedule including weekends and evenings. You will greet customers, respond to inquiries, coordinate showings, and contribute to community events and social media marketing to create the

Qualifications

• Upbeat attitude and clear communication are essential.
• Strong desire to solve problems for residents and prospects.
• Ability to coordinate showings and respond promptly to inquiries.

Responsibilities

• Greet customers, residents, and vendors with a welcoming smile.
• Respond to inquiries by phone, email, and text in a courteous, timely manner.
• Ensure apartments are ready for showings and move-ins daily.
• Assist in planning community events and social media marketing.
• Maintain package room and communications with residents and vendors.
• Support growth into future management positions.

Skills

Communication

Customer service

Problem solving

Organization

Job description

Cottonwood Residential is seeking a Customer Experience Specialist for 5 Row Apartments in Charlottesville, VA. You will help residents feel at home and assist prospective residents in finding their perfect apartment home with your upbeat attitude and clear communication.

The role is full-time with a flexible schedule including weekends and evenings. You will greet customers, respond to inquiries, coordinate showings, and contribute to community events and social media marketing to create the