Customer Experience Specialist — Flexible Hours & Growth Path

Cottonwood Residential; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Paid holidays

Bonus

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist to help residents feel at home in our Park at Midtown community in Greensboro, NC. You will greet prospects and residents with an upbeat attitude, communicate clearly, and resolve problems to create the #HomeAtLast experience.

The role is full-time with a flexible schedule including weekends and evenings; you will assist with tours, respond to inquiries by phone, email, and text, coordinate events and social media marketing, and

Qualifications

• Strong customer service skills and a clear communicator
• Ability to resolve problems quickly and professionally
• Comfort with phone, email, and text inquiries

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and greet all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality.
• Understand pricing and information about all available apartment homes.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

Cottonwood Residential is seeking a Customer Experience Specialist to help residents feel at home in our Park at Midtown community in Greensboro, NC. You will greet prospects and residents with an upbeat attitude, communicate clearly, and resolve problems to create the #HomeAtLast experience.

The role is full-time with a flexible schedule including weekends and evenings; you will assist with tours, respond to inquiries by phone, email, and text, coordinate events and social media marketing, and