Resident Experience Specialist | Flexible Hours & Growth

Cottonwood Residential; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

Life insurance

Disability insurance

401k matching

HSA matching

Paid time off

Paid holidays

Job summary

Cottonwood Residential is hiring a Customer Experience Specialist for The Melrose Apartments in Nashville. You will help residents feel at home and assist prospects in finding their perfect apartment, using a friendly, proactive approach to answer questions and resolve concerns.

The position is full-time with a flexible schedule that includes weekends and evenings. You will greet customers, respond to inquiries by phone, email, or text, coordinate showings, manage the package room, and support

Qualifications

• Strong communication skills and a friendly, helpful demeanor.
• Ability to multi-task and respond promptly to inquiries.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.
• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off - eligible for 3 weeks (120 hours) in 1 st year!
• 10.5 paid holidays!

Skills

Communication skills

Job description

Cottonwood Residential is hiring a Customer Experience Specialist for The Melrose Apartments in Nashville. You will help residents feel at home and assist prospects in finding their perfect apartment, using a friendly, proactive approach to answer questions and resolve concerns.

The position is full-time with a flexible schedule that includes weekends and evenings. You will greet customers, respond to inquiries by phone, email, or text, coordinate showings, manage the package room, and support