Customer Experience Specialist - Flexible Schedule & Growth

Cottonwood Residential; Millcreek (UT); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k with company match

HSA match

Paid time off – 3 weeks in 1st year

10.5 paid holidays

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for Fox Point in Old Farm Apartments in Utah. The role is full-time, with a flexible schedule that includes weekends and evenings, and a focus on delivering an exceptional living experience for residents and prospects.

You will greet guests, respond to inquiries via multiple channels, keep show-ready apartments, and support events and marketing efforts, with room to grow within the company.

Qualifications

• Customer-focused and able to communicate clearly with residents and prospects.
• Friendly, upbeat demeanor and a proactive problem-solver.
• Willingness to engage in events planning and social media marketing.

Responsibilities

• Greet customers with a smile and assist prospects, residents, and vendors.
• Respond to inquiries via phone, email, and text in a courteous, prompt manner.
• Ensure apartments are ready to show daily and for move-ins.
• Walk properties to maintain Cottonwood Standards and welcome home experience.
• Answer pricing questions and provide information on available homes.
• Assist in planning community events and social media marketing.
• Organize the package room daily as packages are delivered.
• Maintain community communications and vendor relationships.

Skills

Upbeat attitude

Communication skills

Creativity

Customer greeting

Problem solving

Job description

Cottonwood Residential is seeking a Customer Experience Specialist for Fox Point in Old Farm Apartments in Utah. The role is full-time, with a flexible schedule that includes weekends and evenings, and a focus on delivering an exceptional living experience for residents and prospects.

You will greet guests, respond to inquiries via multiple channels, keep show-ready apartments, and support events and marketing efforts, with room to grow within the company.