Customer Experience Specialist (Leasing/Customer Service)

Cottonwood Residential; Rio (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Holidays

Job summary

Cottonwood Residential is seeking a Customer Experience Specialist for 5 Row Apartments in Charlottesville, VA. You will help residents feel at home and assist prospective residents in finding their perfect apartment home with your upbeat attitude and clear communication.

The role is full-time with a flexible schedule including weekends and evenings. You will greet customers, respond to inquiries, coordinate showings, and contribute to community events and social media marketing to create the

Qualifications

• Upbeat attitude and clear communication are essential.
• Strong desire to solve problems for residents and prospects.
• Ability to coordinate showings and respond promptly to inquiries.

Responsibilities

• Greet customers, residents, and vendors with a welcoming smile.
• Respond to inquiries by phone, email, and text in a courteous, timely manner.
• Ensure apartments are ready for showings and move-ins daily.
• Assist in planning community events and social media marketing.
• Maintain package room and communications with residents and vendors.
• Support growth into future management positions.

Skills

Communication

Customer service

Problem solving

Organization

Job description

Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly communicate, and desire to solve problems will be crucial to everyone feeling #HomeAtLast at 5 Row Apartments in Charlottesville, VA.

In this role, you will work full-time. A flexible schedule is required and includes weekends and evening hours.

Responsibilities

• Put your upbeat attitude, communication skills, and creativity into action.
• Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
• Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
• Answer all phone calls to the property and take detailed notes and information.
• Ensure apartments are ready to show daily and for upcoming move-ins.
• Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
• Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
• Assist in planning community events and social media marketing.
• Organize package room daily as packages are delivered.
• Maintain community-related communications and vendor relationships.
• Begin to kick start your career with room to grow into future management positions.

Compensation & Benefits

• Competitive base pay and quarterly bonus structure!
• Full health, vision, dental, life, and disability benefits - available within 1-30 days!
• Generous 401k and HSA Company match!
• Paid time off – eligible for 3 weeks (120 hours) in 1st year!
• 10.5 paid holidays!

Cottonwood Residential has changed the industry by being one of the first apartment management companies to offer Self-Guided Tours which has redefined the customer experience. We will lean on your innovation, desire to learn, and ability to work hard to continue to improve the customer experience at our communities. Get excited to create an unforgettable experience for those who enter our doors because we can’t wait to see you welcome customers to their Home at Last!