Home Care Scheduling Lead - Hybrid, Chicago

Brightstar-Car; Chicago (IL); Híbrido; USD 50 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay with direct deposit

Paid time off (PTO)

Health insurance

Dental and Vision Insurance

401K with Employer Match

Resumo da oferta

BrightStar Care in Downtown Chicago is seeking an energetic Scheduling Lead to manage field staff scheduling, coordinate with clients and families, and ensure high quality home care services.

This full-time role requires at least 2 years in healthcare office scheduling, strong organizational skills, and the ability to lead a small team. Hybrid work is available after training, with weekly in-office presence near downtown.

Qualificações

• Minimum 2 years’ experience in healthcare office scheduling or customer care management.
• Knowledge of HIPAA and healthcare office regulations.
• Strong organization, planning, and project management skills.

Responsabilidades

• Manage customer care procedures and serve as primary contact for client relationships.
• Schedule staff to meet client care needs and minimize overtime; ensure on-call readiness.
• Assist intake of new clients and explain BrightStar’s services.
• Lead junior schedulers to meet KPIs and staffing goals.
• Ensure compliance with policies and HIPAA; maintain records.

Conhecimentos

Healthcare scheduling

Leadership

Customer care

Time management

Communication

Formação académica

High School Diploma

Descrição da oferta de emprego

BrightStar Care in Downtown Chicago is seeking an energetic Scheduling Lead to manage field staff scheduling, coordinate with clients and families, and ensure high quality home care services.

This full-time role requires at least 2 years in healthcare office scheduling, strong organizational skills, and the ability to lead a small team. Hybrid work is available after training, with weekly in-office presence near downtown.