Home Care Scheduling Lead: 24/7 Ops & Growth

BrightStar Care; Chicago (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

PTO

Health insurance

Dental and Vision

401K match

Job summary

BrightStar Care in Downtown Chicago is seeking a Scheduling Lead for our Home Care division. The role manages staff scheduling, client and family touchpoints, and ensures care standards and staffing objectives are met.

The position requires a self-driven individual with care for the community, leadership experience, and a willingness to lead junior schedulers. Hybrid work is available after training, with weekly in-office work required.

Qualifications

• Minimum 2 years of experience in customer care management or healthcare office settings; knowledge of HIPAA rules.
• Strong organization, planning, and project management skills.
• Flexibility and good time management skills are essential.
• Negative TB test and cleared background check.

Responsibilities

• Manage scheduling for field staff and coordinate with care recipients and families.
• Oversee on-call rotation and ensure proper training and availability.
• Lead junior schedulers and conduct performance conversations.
• Assist with intake of new clients and explain services to prospective clients.
• Develop goals and participate in performance improvement activities.
• Ensure compliance with agency policies and HIPAA and confidentiality guidelines.
• Maintain accurate clinical records and reports for evaluations.
• Collaborate with Director of Nursing to assess staff competency.

Skills

Healthcare scheduling

Leadership

Customer service

Time management

Education

High School Diploma

Job description

BrightStar Care in Downtown Chicago is seeking a Scheduling Lead for our Home Care division. The role manages staff scheduling, client and family touchpoints, and ensures care standards and staffing objectives are met.

The position requires a self-driven individual with care for the community, leadership experience, and a willingness to lead junior schedulers. Hybrid work is available after training, with weekly in-office work required.