Bilingual Customer Service Manager for Home Care Growth

All-Ways-Caring-Homecare; Stockton (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible schedules

Retention bonuses

Benefits and 401K participation

Career growth opportunities

Job summary

All Ways Caring HomeCare in Stockton, California is seeking a Customer Service Manager to lead client satisfaction, ensure high-quality care, and guide staff performance in home-based services.

You will supervise caregivers, manage scheduling, document activities, and strengthen referrals while delivering compassionate service that supports independence and dignity for clients. This role requires strong communication, reliability, and the ability to thrive in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services or related field.
• Reliable, accountable and able to work independently with good judgement.
• Valid driver’s license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to caregivers.
• Manage employee scheduling and pro-actively solve issues.
• Maintain relationships with referral partners, payors, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Accountability

Reliability

Communication

Customer service

Scheduling management

Problem solving

Driver's license

Education

Associate or Bachelor's degree

Job description

All Ways Caring HomeCare in Stockton, California is seeking a Customer Service Manager to lead client satisfaction, ensure high-quality care, and guide staff performance in home-based services.

You will supervise caregivers, manage scheduling, document activities, and strengthen referrals while delivering compassionate service that supports independence and dignity for clients. This role requires strong communication, reliability, and the ability to thrive in a fast-paced environment.