Home Care Customer Service Manager - Daily Pay & Growth

All-Ways-Caring-Homecare; West Palm Beach (FL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Referral bonuses

Benefits, EAP, 401K participation

Career growth

Job summary

All Ways Caring HomeCare in Florida is seeking a Customer Service Manager (CSM) to lead quality care, customer service, and staff performance for our homecare clients. You will oversee caregivers, manage scheduling, and proactively resolve issues while maintaining strong referral and client relationships.

The role emphasizes compassionate leadership, organized communication, and a dedication to individualized client care in a fast-paced homecare environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Driver's license

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare in Florida is seeking a Customer Service Manager (CSM) to lead quality care, customer service, and staff performance for our homecare clients. You will oversee caregivers, manage scheduling, and proactively resolve issues while maintaining strong referral and client relationships.

The role emphasizes compassionate leadership, organized communication, and a dedication to individualized client care in a fast-paced homecare environment.