Home Care Customer Service Manager

All-Ways-Caring-Homecare; West Palm Beach (FL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Referral bonuses

Benefits, EAP, 401K participation

Career growth

Job summary

All Ways Caring HomeCare in Florida is seeking a Customer Service Manager (CSM) to lead quality care, customer service, and staff performance for our homecare clients. You will oversee caregivers, manage scheduling, and proactively resolve issues while maintaining strong referral and client relationships.

The role emphasizes compassionate leadership, organized communication, and a dedication to individualized client care in a fast-paced homecare environment.

Qualifications

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Driver's license

Education

Associate or bachelor’s degree in business, Nursing, Social Services, or related field

Job description

Our Company

All Ways Caring HomeCare

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organized
• Haitian-Creole Speakers encouraged to applied!

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Salary Range

USD $18.00 - $20.00 / Hour

Location : Special Notice

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.