Home Care Client Services Lead

Help at Home; Dover (DE); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k)

Paid time off and holidays

Employee assistance programs and well‑

Flexible work options

Job summary

Help at Home is seeking a Client Service Supervisor to lead client service coordination, supervise homecare aides, and ensure high-quality, compliant patient care. The role involves coaching caregivers, maintaining confidential records, and communicating schedules with clients and families.

You will also help ensure adherence to state and federal regulations, document care plans, and support quality improvement initiatives across our Delaware Dover area operations.

Qualifications

• Excellent organizational skills and the ability to multitask effectively.
• Able to provide constructive feedback to improve services.
• Strong problem-solving skills and professional conflict resolution.
• Demonstrates compassion and a cheerful attitude while maintaining professionalism.
• Basic computer literacy and timely documentation.

Responsibilities

• Maintain client files and related paperwork.
• Ensure HIPAA compliance for patient records.
• Assign homecare aides based on Plan of Care.
• Coach caregivers and escalate concerns to management.
• Communicate schedules with clients, aides, and referral sources.
• Prioritize client care and conduct in-home visits as needed.
• Prepare departmental reports and document client condition.
• Record client satisfaction surveys and visits, address concerns.
• Handle complaints and report significant issues as required.
• Educate on changes to Plan of Care and maintain stakeholder relationships.
• Ensure compliance with laws and company policies.

Skills

Organizational skills

Multitasking

Customer service

Problem solving

Compassion

Computer literacy

Feedback & coaching

Education

High school diploma or equivalent

Home healthcare experience

Tools

HIPAA compliance

Job description

Help at Home is seeking a Client Service Supervisor to lead client service coordination, supervise homecare aides, and ensure high-quality, compliant patient care. The role involves coaching caregivers, maintaining confidential records, and communicating schedules with clients and families.

You will also help ensure adherence to state and federal regulations, document care plans, and support quality improvement initiatives across our Delaware Dover area operations.