Customer Service Manager - Flexible Schedule & Growth

All Ways Caring HomeCare; Rome (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Great company culture

Competitive pay with daily pay options

Tuition reimbursement

Flexible work schedules close to home

Retention and referral bonuses

Benefits, Supplemental Plans, EAP, and

401K participation

Career growth and development

Job summary

All Ways Caring HomeCare in Rome, GA is seeking a Customer Service Manager to oversee client satisfaction, care quality, and staff performance in a fast-paced homecare setting.

You will supervise caregivers, manage scheduling, build strong referral relationships, and ensure proper documentation and safety checks. A degree in business, nursing, or social services is preferred, plus reliable driving and excellent communication.

Qualifications

• Associate or bachelor’s degree in business, nursing, social services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and able to work independently with good judgement
• Valid driver’s license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Scheduling experience

Supervisory experience

Customer service

Communication

Problem solving

Organized

Education

Associate or Bachelor’s degree in business or health/social services

Job description

All Ways Caring HomeCare in Rome, GA is seeking a Customer Service Manager to oversee client satisfaction, care quality, and staff performance in a fast-paced homecare setting.

You will supervise caregivers, manage scheduling, build strong referral relationships, and ensure proper documentation and safety checks. A degree in business, nursing, or social services is preferred, plus reliable driving and excellent communication.