Home Care Customer Experience Manager

All Ways Caring HomeCare; Ellijay (GA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Flexible work near home

Retention/referral bonuses

401K participation

Career growth opportunities

Job summary

All Ways Caring HomeCare is seeking a Customer Service Manager in Ellijay, GA to oversee client satisfaction and caregiver oversight in a fast-paced homecare setting.

You will manage scheduling, strengthen referral relationships, and ensure care quality while maintaining accurate documentation and safety checks. A degree in business, nursing, or related field is preferred, with a valid driver's license and strong communication skills.

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field preferred.
• Accountable, reliable, and ability to work independently with good judgement.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.

Responsibilities

• Oversee client care quality and overall client satisfaction.
• Supervise and provide guidance to Caregivers who deliver direct care.
• Manage employee scheduling, identify problems, and implement proactive solutions.
• Maintain strong relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Scheduling

Supervisory experience

Communication

Problem solving

Organization

Customer service

Education

Associate or Bachelor's degree in business, Nursing, Social Services, or related field

Job description

All Ways Caring HomeCare is seeking a Customer Service Manager in Ellijay, GA to oversee client satisfaction and caregiver oversight in a fast-paced homecare setting.

You will manage scheduling, strengthen referral relationships, and ensure care quality while maintaining accurate documentation and safety checks. A degree in business, nursing, or related field is preferred, with a valid driver's license and strong communication skills.