Home Care Customer Service Leader

All Ways Caring HomeCare; Perry (GA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Great company culture

Daily pay options

Tuition reimbursement

Retention and referral bonuses

Benefits, EAP, 401K

Career growth and development

Job summary

All Ways Caring HomeCare in Perry, GA is seeking a Customer Service Manager to oversee quality care, supervise caregivers, and manage scheduling to ensure excellent client satisfaction. The role emphasizes proactive problem solving, strong communication, and maintaining partnerships with referral sources.

The CSM will handle documentation, perform home visits for safety checks, and contribute to delivering compassionate home care services while supporting a positive company culture.

Qualifications

• Requires an associate or bachelor’s degree in business, nursing, social services, or related field preferred.
• Valid driver's license and auto insurance.
• Effective verbal and written communication.
• Excellent customer service skills.
• Accountable, reliable, and able to work independently with good judgement.

Responsibilities

• Oversee quality care and overall client satisfaction.
• Supervise and provide guidance to the Caregivers who provide direct care.
• Manage employee scheduling, identify problem situations, and implement proactive solutions.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Ensure proper documentation and record-keeping.
• Conduct periodic home visits and safety checks.

Skills

Verbal communication

Written communication

Customer service

Independent work

Accountability

Driver's license

Education

Associate or bachelor's degree (business, Nursing, Social Services)

Job description

All Ways Caring HomeCare in Perry, GA is seeking a Customer Service Manager to oversee quality care, supervise caregivers, and manage scheduling to ensure excellent client satisfaction. The role emphasizes proactive problem solving, strong communication, and maintaining partnerships with referral sources.

The CSM will handle documentation, perform home visits for safety checks, and contribute to delivering compassionate home care services while supporting a positive company culture.