Home Broadband Technician: Install, Educate & Delight Customers

WaveDivision Holdings, LLC; Wilsonville (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k retirement plan with employer - 1

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid time off 80 hours/year

Floating holiday 40 hours/year

Paid holidays 7 days/year

Paid sick leave varies by state/local

Tuition reimbursement

Employee discount program

Job summary

Astound is hiring Broadband Technician I-III in Oregon to perform residential installs and disconnects on customer premises. You will ensure RF and signal levels meet specs, provide customer education, and look for upsell opportunities while maintaining safety and efficiency.

Candidates need a high school diploma (or equivalent), a valid driver's license, and the ability to lift up to 75 lbs. No prior experience required; strong communication and problem-solving skills are a plus.

Qualifications

• High school diploma or equivalent.
• 0 years of experience required (entry level).
• Valid driver's license and satisfactory driving record.
• Knowledge of hand or power tools.
• Customer service communication (verbal, written).
• Basic computer skills.
• Aptitude to learn new skills.
• Problem solving and time management.
• Teamwork and ability to work alone.

Responsibilities

• Perform residential installs and disconnects on customer premises per standards.
• Ensure correct RF and signal levels within specifications to minimize callbacks.
• Provide customer education on products/services and possible upsell opportunities.
• Operate company vehicle safely and maintain productive route timing.

Skills

Customer service

Communication skills

Time management

Teamwork

Working alone

Problem solving

Basic computer skills

Education

High school diploma or equivalent

Tools

Hand tools

Power tools

Job description

Astound is hiring Broadband Technician I-III in Oregon to perform residential installs and disconnects on customer premises. You will ensure RF and signal levels meet specs, provide customer education, and look for upsell opportunities while maintaining safety and efficiency.

Candidates need a high school diploma (or equivalent), a valid driver's license, and the ability to lift up to 75 lbs. No prior experience required; strong communication and problem-solving skills are a plus.