Home Broadband Installer – Customer‑Focused Tech

Astound; Crestwood (IL); Hybrid; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k retirement plan with employer

Medical/Dental/Vision insurance

Paid Time Off

Floating Holidays

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound in Illinois is seeking a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises according to our standards and specs. You will provide a positive customer experience by ensuring RF/signal levels meet specifications and by documenting accurate details to minimize follow-up visits.

You will educate customers on products and services, upsell opportunities, and operate a company vehicle safely.

Qualifications

• High school diploma or equivalent required.
• 0 years experience at entry level acceptable.
• Must maintain satisfactory driving record and have a valid driver's license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Ability to work independently.

Responsibilities

• Perform residential installs and disconnects (data, video, phone) on customer premises.
• Ensure RF and signal levels meet specifications to reduce callbacks.
• Provide customer education and opportunities for upsell of products/services.
• Maintain safe vehicle operation and adhere to dispatch directions.
• Communicate with leadership and dispatch to sustain productive routes and performance metrics.

Skills

Customer Service

Verbal & Written Communication

Basic Computer Skills

Time Management

Problem Solving

Teamwork

Independent Work

Education

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Job description

Astound in Illinois is seeking a Broadband Technician I to perform residential installs and disconnects (data, video, phone) on customer premises according to our standards and specs. You will provide a positive customer experience by ensuring RF/signal levels meet specifications and by documenting accurate details to minimize follow-up visits.

You will educate customers on products and services, upsell opportunities, and operate a company vehicle safely.