Field Broadband Technician: Install & Upsell Solutions

Astound Broadband; Crestwood (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401k retirement plan

Insurance options (medical, dental,視on

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount program

Job summary

Astound Broadband is hiring for an entry-level residential install technician in Illinois. The role requires performing on-site installations and disconnects for data, video, and phone, while ensuring proper RF and signal levels to minimize callbacks and truck rolls.

You will communicate with dispatch, maintain time and safety standards, and educate customers on products and services, with potential upsell opportunities. Valid driver’s license and basic computer skills are required.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 (Entry Level).
• Maintain satisfactory driving record and have a valid driver’s license.
• Knowledge of Ladder; Hand or Power Tools.
• Customer Service.
• Communication (verbal, written).
• Basic Computer Skills.
• Aptitude to learn new skills.
• Problem solving.
• Time Management.
• Teamwork.
• Working alone.

Responsibilities

• Performs residential installs and disconnects on customer premises according to organizational standards and specs.
• Provide a positive customer experience by ensuring correct RF and signal levels within specifications before completion.
• Maintain communication with leadership and dispatch to sustain a productive route while meeting safety and time metrics.
• Provide customer education on products and services, including upsell opportunities.
• Operate company vehicle in a safe and responsible manner.
• Other duties as assigned.

Skills

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working alone

Education

High school diploma or equivalent

Tools

Ladder

Hand or Power Tools

Job description

Astound Broadband is hiring for an entry-level residential install technician in Illinois. The role requires performing on-site installations and disconnects for data, video, and phone, while ensuring proper RF and signal levels to minimize callbacks and truck rolls.

You will communicate with dispatch, maintain time and safety standards, and educate customers on products and services, with potential upsell opportunities. Valid driver’s license and basic computer skills are required.