HOA Community Coordinator & Admin Support

FirstService Residential; Phoenix (AZ); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Company holidays

Volunteer time

Sick and vacation time

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Disability insurance

Identity theft protection

Pet insurance

401(k) with company match

Job summary

FirstService Residential is seeking an Assistant Community Manager in Phoenix, AZ to support the Community Manager by assisting homeowners and handling administrative duties. The role involves communication with residents, board members, and vendors to uphold exceptional service and property value.

The position is full-time, on-site in Phoenix with standard weekday hours. The ideal candidate brings 2+ years of customer service experience and familiarity with HOA or property management

Qualifications

• 2+ years of customer service experience required.
• HOA or property management experience preferred.
• Excellent interpersonal and communication skills required.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments).
• Assist homeowners, board members, and vendors under the direction of the General Manager.
• Answer and direct phone calls professionally.
• Be knowledgeable of governing documents, rules and regulations.
• Escalate issues as needed.
• Assist with meeting preparation.
• Assist in organizing community events and related materials.
• Conduct routine compliance inspections and track violations.
• Coordinate key fob setup and amenity access.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Active listening

Collaboration

Judgment & decision-making

Prioritization

MS Office

Education

2+ years customer service experience

HOA or property management experience

Job description

FirstService Residential is seeking an Assistant Community Manager in Phoenix, AZ to support the Community Manager by assisting homeowners and handling administrative duties. The role involves communication with residents, board members, and vendors to uphold exceptional service and property value.

The position is full-time, on-site in Phoenix with standard weekday hours. The ideal candidate brings 2+ years of customer service experience and familiarity with HOA or property management