HOA Portfolio Community Manager

FirstService Residential; Scottsdale (AZ); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA and FSA

401(k) with company match

Company paid life insurance

Paid holidays

Paid sick and vacation time

Volunteer time

Employee assistance program

Pet insurance

Job summary

FirstService Residential is seeking a Portfolio Community Manager in Scottsdale to assist the General Manager in running the community business and ensuring policy compliance. You will help address resident inquiries and manage work orders to maintain high resident satisfaction.

You will collaborate on strategic initiatives, coordinate maintenance, and communicate with residents via newsletters and meetings. The role requires HOA experience and a focus on community standards and safety.

Qualifications

• 4+ years of customer service experience (required).
• HOA and/or property management experience (required).
• Prior Portfolio Community Manager (preferred).

Responsibilities

• Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies.
• Collaborate with the General Manager to address resident inquiries, concerns and work orders ensuring a high level of resident satisfaction.
• Collaborate with the General Manager to establish and execute strategic initiatives for the community.
• Communicate regularly with residents through newsletters, emails, and meetings.
• Coordinate community maintenance activities, ensuring proper upkeep of the property, common areas and amenities.
• Track non-compliance/ violation issues, complete inspections on a routine basis, send appropriate notices according to established policies.
• Verifies all exterior modification projects are completed as submitted and/or removed per the Architectural Committee directives.
• Inspect all common areas, including all three parks on a weekly basis to ensure tot lot/misc. common area amenities are being maintained and no work orders need to be issued.
• Ensure compliance with federal, state and local laws, as well as community association governing documents and policies.
• Foster positive relationships with residents, vendors and staff, promoting a sense of community and teamwork

Skills

Interpersonal skills

Organizational skills

Communication skills

Active listening

Collaboration

Judgment / decision making

Prioritization

MS Office

Tools

MS Office

Job description

FirstService Residential is seeking a Portfolio Community Manager in Scottsdale to assist the General Manager in running the community business and ensuring policy compliance. You will help address resident inquiries and manage work orders to maintain high resident satisfaction.

You will collaborate on strategic initiatives, coordinate maintenance, and communicate with residents via newsletters and meetings. The role requires HOA experience and a focus on community standards and safety.