HIPAA-Savvy Customer Support Specialist (Healthcare Data)

Datavant; Helena (MT); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Datavant is hiring for a healthcare information specialist to manage patient data inquiries and information requests with a strong focus on accuracy and confidentiality. The role requires HIPAA compliance, multi-line phone experience, and proficient MS-Office usage. You will document interactions, resolve issues, and maintain high service standards in a fast-paced environment.

Shift is 8.5 hours between 8 a.m.–9 p.m. ET with breaks and lunch; pay is hourly.

Competenze

• High school diploma from an accredited institute.
• Friendly, professional communication and good customer service.
• Experience with a multi-line phone system and MS-Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing, proofreading.
• Strong organization and attention to detail.
• Pass annual HIPAA examination and ROI Certification with 85% or higher.

Mansioni

• Answer and conduct business on the telephone with excellent customer service.
• Respond to inquiries via telephone, email or written correspondence.
• Review, research, resolve and respond to inquiries timely.
• Document all calls and resolutions in software systems.
• Follow department and site procedures and meet productivity and quality goals.
• Maintain confidentiality and professional rapport with colleagues and management.
• Attend mandatory meetings and training; maintain attendance.
• Perform other duties as assigned.

Conoscenze

Customer service

Attention to detail

Organization

Communication

Formazione

High school diploma

Strumenti

MS-Office

Phone system

Descrizione del lavoro

Datavant is hiring for a healthcare information specialist to manage patient data inquiries and information requests with a strong focus on accuracy and confidentiality. The role requires HIPAA compliance, multi-line phone experience, and proficient MS-Office usage. You will document interactions, resolve issues, and maintain high service standards in a fast-paced environment.

Shift is 8.5 hours between 8 a.m.–9 p.m. ET with breaks and lunch; pay is hourly.