Higher-Ed Customer Success Partner

Cengage Group; Anchorage (AK); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a trusted advisor for customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, drive adoption and long-term value.

Responsibilities include acting as primary contact, retaining customers, and delivering tailored success plans with proactive training. Travel 20-30% is required, supporting growth and renewals across higher education markets.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with ability to translate data into insights.
• Ability to explain technical concepts in business language.
• Able to manage multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals.
• Provide proactive training and guidance aligned with customer objectives and data usage.
• Advocate for customers during resolution of high-severity issues.

Skills

Learning agility

Communication skills

Analytical skills

Technical communication

Prioritization

Education

Bachelor’s degree preferred

Tools

LMS familiarity

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a trusted advisor for customers in Mississippi and Tennessee. You will ensure customers achieve outcomes through effective use of Cengage technology, drive adoption and long-term value.

Responsibilities include acting as primary contact, retaining customers, and delivering tailored success plans with proactive training. Travel 20-30% is required, supporting growth and renewals across higher education markets.