Education Tech Customer Success Partner

Cengage Group; Boise (ID); Presencial; USD 67.000 - 87.000; Jornada completa

Descripción de la vacante

Cengage Group is seeking a Customer Success Consultant to join our team in Mississippi and Tennessee. You will serve as a strategic partner, driving adoption of Cengage technology and ensuring long-term value for customers.

You will act as the primary contact, renew revenue, and develop tailored success plans to increase product usage. Travel 20-30% is required; a Bachelor’s degree is preferred and 5+ years in Sales or Customer Success is expected.

Formación

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsabilidades

• Act as the designated point of contact for customers, building strong relationships throughout the customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Conocimientos

Learn new systems

Communication skills

Analytical skills

Explain technical concepts

Prioritization

Educación

Bachelor’s degree

Descripción del empleo

Cengage Group is seeking a Customer Success Consultant to join our team in Mississippi and Tennessee. You will serve as a strategic partner, driving adoption of Cengage technology and ensuring long-term value for customers.

You will act as the primary contact, renew revenue, and develop tailored success plans to increase product usage. Travel 20-30% is required; a Bachelor’s degree is preferred and 5+ years in Sales or Customer Success is expected.