EdTech Customer Success Partner (MS/TN)

Cengage Group

Portland (ME)

On-site

USD 67,000 - 87,000

Full time

8 days ago

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Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, driving adoption of Cengage tech and long-term value. You will renew revenue, tailor success plans, and guide customers with strategic training and data-driven insights.

The role requires strong communication, analytics, and the ability to translate complex concepts into business outcomes. Travel 20-30% is required.

Qualifications

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
Travel between 20-30% by air and car.

Responsibilities

Act as the designated point of contact for customers, building strong relationships through the lifecycle.
Achieve and exceed revenue targets by retaining and renewing customers.
Develop and implement tailored success plans aligned with customer goals and increased product usage.
Provide proactive training and guidance aligned with customer objectives and usage data.
Advocate for customers during resolution of high-severity issues.
Conduct regular health checks to assess value realization and identify growth opportunities.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.