Education Tech Success Partner (Travel 20-30%)

Cengage Group; Las Vegas (NV); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Travel 20–30% per year

Job summary

Cengage is seeking a Customer Success Consultant to act as a strategic partner for customers in Mississippi and Tennessee, driving adoption and long-term value through tailored success plans and proactive guidance.

You will build relationships, renew and expand accounts, and translate usage data into actionable insights while travelling 20–30% to support customers across the territory.

Qualifications

• Proven ability to learn new systems quickly.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into insights.
• Ability to explain technical concepts in a business-friendly way.
• Capable of managing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans aligned with customer goals.
• Provide proactive training and guidance aligned with objectives and usage data.
• Advocate for customers during resolution of high-severity issues.
• Conduct regular health checks to assess value realization and growth opportunities.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Communication

Analytics

Learning new systems

Clear explanations

Multi-tasking

Education

Bachelor’s degree preferred

Job description

Cengage is seeking a Customer Success Consultant to act as a strategic partner for customers in Mississippi and Tennessee, driving adoption and long-term value through tailored success plans and proactive guidance.

You will build relationships, renew and expand accounts, and translate usage data into actionable insights while travelling 20–30% to support customers across the territory.