EdTech Customer Success Architect

Cengage Group

Burlington (VT)

On-site

USD 67,000 - 88,000

Full time

3 days ago

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Job summary

Cengage Group in the United States seeks a Customer Success Consultant to act as a strategic partner to clients in Tennessee and beyond. You will drive adoption of Cengage technology, build trusted relationships, and ensure customers achieve their desired outcomes throughout the lifecycle.

The role requires strong communication, analytics, and the ability to translate data into actionable insights; travel up to 20-30% and a preference for a Bachelor's degree with 5+ years in Sales or Customer

Qualifications

Bachelor’s degree preferred.
5+ years of experience in Sales or Customer Success.
Experience in Educational Technology or Higher Education.
Familiarity with Learning Management Systems (LMS).

Responsibilities

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.