High-Impact Sales & Operations Practice Leader

Serenity Healthcare; Phoenix (AZ); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Job summary

Serenity Healthcare is hiring a Practice Manager, Sales & Operations to own a high-volume service location. You’ll lead the team, manage floor operations, drive the sales pipeline, and safeguard member experience. Proven revenue leadership and operational excellence are required; no industry-specific experience is necessary.

You’ll be accountable for performance targets, coaching, and consistent service standards while optimizing the customer journey and outcomes across the location.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail or premium service operations is a strong advantage.
• Direct performance conversations with measurable outcomes; proactive problem solving.

Responsibilities

• Own the full day-to-day operation of a high-volume service location.
• Drive sales performance across the location to meet revenue targets and KPIs.
• Set the performance standard for your team and coach to maintain it.
• Ensure professional member interactions and convert sales opportunities.
• Track location KPIs and use data to guide operational and commercial decisions.
• Identify underperformance early and address it with clear follow-through.

Skills

Leadership

Sales optimization

Operations management

Team coaching

KPI tracking

Job description

Serenity Healthcare is hiring a Practice Manager, Sales & Operations to own a high-volume service location. You’ll lead the team, manage floor operations, drive the sales pipeline, and safeguard member experience. Proven revenue leadership and operational excellence are required; no industry-specific experience is necessary.

You’ll be accountable for performance targets, coaching, and consistent service standards while optimizing the customer journey and outcomes across the location.