High-Impact Practice Leader, Sales & Operations

Serenity Healthcare; Goodyear (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus incentives

Health coverage

401(k) retirement plan

Paid time off

Job summary

Serenity Healthcare is seeking a Practice Manager for Sales & Operations in the United States. This leadership role owns the full day-to-day operation of a high-volume service location, including staffing, workflow, and output quality, while driving sales and meeting revenue targets.

You will coach the team to uphold Serenity's service standards, track KPIs, and convert opportunities into measurable results.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets with verifiable results.
• Accountability to KPIs with measured reporting and decision-making.
• Background in hospitality, upscale retail, or premium service operations.
• Direct performance conversations with documented outcomes.
• Proactive in identifying and fixing issues without being told.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location with revenue targets and KPIs
• Set the performance standard for your team with coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Sales

KPI tracking

Operations management

Customer experience

Job description

Serenity Healthcare is seeking a Practice Manager for Sales & Operations in the United States. This leadership role owns the full day-to-day operation of a high-volume service location, including staffing, workflow, and output quality, while driving sales and meeting revenue targets.

You will coach the team to uphold Serenity's service standards, track KPIs, and convert opportunities into measurable results.