High-Impact Customer Service & E‑Commerce Supervisor

Whole Foods Market IP. L.P.; Westport (CT); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness

Financial wellness

Job summary

Whole Foods Market in Westport, CT is seeking a Supervisor to support Customer Service & E-Commerce programs, overseeing checkout, grocery delivery and pickup, and guiding team members. You will focus on safety, quality of outbound orders, and a smooth pickup experience while driving productivity and program execution.

You will monitor KPI metrics, help lead daily operations, manage labor utilization, ensure adherence to processes, and promote the company's values.

Qualifications

• 12+ months retail experience
• Ability to manage tasks and balance in-store and online orders
• Strong interpersonal and customer service skills
• Proficient with email and Microsoft Office

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with online order fulfillment.
• Monitors customer flow and assigns service tasks.
• Collaborates with store leadership and partners, e.g., delivery drivers.
• Maintains safety, cleanliness, and security of equipment.
• Supports development of Team Members to sustain high performance.

Skills

Retail experience

Task management

Analytical skills

Interpersonal & customer service

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Westport, CT is seeking a Supervisor to support Customer Service & E-Commerce programs, overseeing checkout, grocery delivery and pickup, and guiding team members. You will focus on safety, quality of outbound orders, and a smooth pickup experience while driving productivity and program execution.

You will monitor KPI metrics, help lead daily operations, manage labor utilization, ensure adherence to processes, and promote the company's values.