Customer Experience & E-Commerce Operations Lead

Whole Foods Market; San Luis Obispo (CA); On-site; USD 26,174 - 41,328; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Job summary

Whole Foods Market is seeking a dedicated Supervisor to support Customer Service & E-Commerce programs, ensuring safe, high-quality checkout and efficient grocery delivery/pickup at the assigned store.

You will monitor performance metrics, coach Team Members, and drive program execution while upholding health and safety standards. The role emphasizes teamwork and a positive work environment.

Qualifications

• Task management to balance dynamic customer flows.
• Strong analysis to root cause underperformance.
• Excellent interpersonal, motivational, team-building and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Sets clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks balancing needs of customers.
• Seeks awareness of industry trends and competitor activity.
• Ensures fast, accurate responses to customer questions or concerns.
• Fosters positive teamwork and exceptional morale while maintaining safety and security.

Skills

Task management

Analysis

Interpersonal skills

Mentoring

MS Office

Tools

Operations software

Job description

Whole Foods Market is seeking a dedicated Supervisor to support Customer Service & E-Commerce programs, ensuring safe, high-quality checkout and efficient grocery delivery/pickup at the assigned store.

You will monitor performance metrics, coach Team Members, and drive program execution while upholding health and safety standards. The role emphasizes teamwork and a positive work environment.