E‑Commerce & In‑Store Experience Supervisor

Whole Foods Market IP. L.P.; Hingham (MA); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Health & wellness programs

Paid time off

Job summary

Whole Foods Market in Massachusetts is seeking a Supervisor to support Customer Service and E-Commerce programs, leading checkout, grocery delivery and pickup operations at the store. You will focus on safety, quality of online orders, and a smooth pickup experience.

You will monitor KPIs, coach Team Members, ensure order accuracy, maintain workspace cleanliness, and align with core values and store initiatives to drive performance.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience and ensures high service standards.
• Balances in-store service with online order completion tasks.
• Monitors customer flow and assigns tasks to meet needs.
• Keeps abreast of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters productive relationships with leaders and partners.
• Promotes teamwork, respect and morale.
• Maintains safety and security standards.
• Coaches and motivates team members for high performance.
• Maintains cleanliness and security of workspace and equipment.
• Identifies opportunities to improve processes.
• Communicates and models company values and goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring others

Email / MS Office proficiency

Job description

Whole Foods Market in Massachusetts is seeking a Supervisor to support Customer Service and E-Commerce programs, leading checkout, grocery delivery and pickup operations at the store. You will focus on safety, quality of online orders, and a smooth pickup experience.

You will monitor KPIs, coach Team Members, ensure order accuracy, maintain workspace cleanliness, and align with core values and store initiatives to drive performance.