E‑Commerce & Customer Service Leader

Whole Foods Market IP. L.P.; Cambridge (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Whole Benefits plan

Job summary

Whole Foods Market Cambridge is seeking a Customer Service Supervisor to support checkout, grocery delivery and pickup programs. You will lead processes to ensure safety, quality of outbound online orders, and a smooth pickup experience while monitoring store metrics and driving team performance.

You will coach Team Members, maintain cleanliness and equipment security, collaborate with store leadership and partners, and promote Whole Foods core values.

Qualifications

• 12+ months retail experience
• Able to lift 50 lbs and stand 6-8 hours
• Flexible schedule including nights, weekends, and holidays

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Maintains safety, cleanliness, and equipment security.
• Drives process improvements and develops the team.
• Collaborates with store leadership and delivery partners.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market Cambridge is seeking a Customer Service Supervisor to support checkout, grocery delivery and pickup programs. You will lead processes to ensure safety, quality of outbound online orders, and a smooth pickup experience while monitoring store metrics and driving team performance.

You will coach Team Members, maintain cleanliness and equipment security, collaborate with store leadership and partners, and promote Whole Foods core values.