Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Kahului (HI); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & Wellness programs

Team Member perks

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce operations at the assigned store. You will help manage checkout, grocery delivery and pickup, and oversee safety, quality, and productivity.

You will mentor Team Members, ensure adherence to health and safety standards, and collaborate with store leadership and external partners to optimize performance and customer satisfaction.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations balancing in-store service and online orders.
• Monitors customer flow and assigns tasks for in-store and online orders.
• Identifies opportunities to improve processes and performance.
• Coaches and motivates Team Members to sustain high performance and reduce turnover.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring others

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce operations at the assigned store. You will help manage checkout, grocery delivery and pickup, and oversee safety, quality, and productivity.

You will mentor Team Members, ensure adherence to health and safety standards, and collaborate with store leadership and external partners to optimize performance and customer satisfaction.