Customer Experience & E‑Commerce Lead

Whole Foods Market; West Hartford (CT); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead the checkout experience, grocery delivery and pickup, monitor KPI metrics, manage labor, and ensure adherence to health and safety regulations.

You will coach Team Members and collaborate with store leadership to achieve goals. This role requires strong interpersonal skills, the ability to balance in-store and online order tasks, and a commitment to delivering an

Qualifications

• 12+ months retail experience required.
• Strong ability to analyze performance metrics and drive improvements.
• Excellent communication and team leadership skills.

Responsibilities

• Delivers outstanding customer experience and leads the team to do the same.
• Balances in-store customer service with online order completion tasks.
• Monitors customer flow and assigns tasks to optimize service for all customers.
• Maintains safety, cleanliness, and adherence to store procedures.
• Coaches and develops team members to sustain high performance.

Skills

Task management

Analytics

Interpersonal skills

Mentoring

Microsoft Office

Education

Retail experience

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead the checkout experience, grocery delivery and pickup, monitor KPI metrics, manage labor, and ensure adherence to health and safety regulations.

You will coach Team Members and collaborate with store leadership to achieve goals. This role requires strong interpersonal skills, the ability to balance in-store and online order tasks, and a commitment to delivering an