Customer Experience Supervisor — In-Store & Online Orders

Whole Foods Market; Westport (CT); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Westport, CT is seeking a Supervisor to support Customer Service & E-Commerce programs at your store. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, manage capacity and labor, and ensure adherence to safety and store policies.

You will coach and develop team members, drive a positive, high-performing environment, and collaborate with store leadership and delivery partners to deliver outstanding customer experiences.

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow; assigns service and online-order tasks while balancing needs of all customers.
• Seeks awareness of competitors and industry trends.
• Ensures an effective response to customer questions and concerns.
• Supports relationships with departmental leaders, store leadership and delivery partners.
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates Team Members to sustain high performance.
• Maintains cleanliness and security of workspaces and equipment.
• Identifies process improvement opportunities.
• Communicates and models company values and objectives.

Skills

Task management

Analysis

Interpersonal skills

Mentoring

MS Office proficiency

Tools

MS Office

Job description

Whole Foods Market in Westport, CT is seeking a Supervisor to support Customer Service & E-Commerce programs at your store. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, manage capacity and labor, and ensure adherence to safety and store policies.

You will coach and develop team members, drive a positive, high-performing environment, and collaborate with store leadership and delivery partners to deliver outstanding customer experiences.