E‑Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Bradenton (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead checkout, grocery delivery and pickup operations, monitor KPI metrics, and drive safety, quality and team productivity.

You will mentor Team Members, balance in‑store service with online order fulfillment, and coordinate with store leadership and partners such as Amazon delivery drivers to deliver an outstanding customer experience.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and perform physical duties.
• Flexible schedule including nights, weekends, and holidays.
• Excellent customer service and teamwork.

Responsibilities

• Deliver outstanding customer experience and lead team members.
• Balance in-store service with online order tasks.
• Monitor customer flow and assign service tasks.
• Identify process improvements.
• Collaborate with store leadership and partners.
• Maintain safety and regulatory compliance.
• Develop and motivate team members.
• Maintain cleanliness and equipment security.
• Manage daily operations including labor and capacity.
• Support safe, productive store operations.

Skills

Task management

Analytical skills

Interpersonal skills

Mentoring

Office tools

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead checkout, grocery delivery and pickup operations, monitor KPI metrics, and drive safety, quality and team productivity.

You will mentor Team Members, balance in‑store service with online order fulfillment, and coordinate with store leadership and partners such as Amazon delivery drivers to deliver an outstanding customer experience.