Business Development Representative

quirk auto dealers; East Braintree (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental/Vision

401K

Short/Long-Term Disability

Life Insurance and Critical Illness

AD&D policy $20,000 at no cost

Job summary

Quirk Auto Dealerships is expanding and seeks a Business Development Center Representative to schedule service appointments and manage customer communications. You will handle calls and emails, track leads, and coordinate with the service department to ensure a stellar customer experience.

Ideal candidates demonstrate exceptional communication, a professional presence, and a proactive attitude. In-person position with comprehensive benefits and opportunities for growth.

Qualifications

• Outstanding communication skills—verbal and written.
• Strong customer service orientation with professional telephone etiquette.
• Professional appearance and work ethic with a positive, energetic vibe.
• Bilingual preferred，但 not required.

Responsibilities

• Answer incoming service calls promptly and courteously to schedule appointments.
• Respond to customer emails professionally and in a timely manner.
• Monitor incoming leads and ensure prompt follow-up on inquiries.
• Collect and organize customer information for recalls and service campaigns.
• Contact customers about open recalls, maintenance recommendations, and service opportunities.
• Maintain accurate customer records and appointment information.
• Stay current on company updates, manufacturer programs, and service standards.
• Collaborate with the service department to deliver an exceptional customer experience.
• Complete assigned tasks efficiently within expected timeframes.

Skills

Excellent communication

Phone skills

Customer service

Professional appearance

High-energy personality

Bilingual preferred

Tools

MS Office

Job description

Position OverviewQuirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.Key Required Proficiencies:Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointmentsRespond to customer emails professionally and in a timely mannerMonitor incoming leads continuously and ensure all inquiries receive prompt follow-upCollect and organize customer information for outreach regarding manufacturer recalls and service campaignsContact customers regarding open recalls, maintenance recommendations, and service opportunitiesMaintain accurate customer records and appointment informationStay current on company updates, manufacturer programs, industry knowledge, and service standardsWork closely with the service department to provide an exceptional customer experienceComplete assigned tasks efficiently and within expected timeframesPreferred Skills:Proficiency with MS office programsOutstanding communication skills both verbal and writtenProfessional appearance and work ethicGreat attitude with a high-energy personalitySuperior customer service skillsOutstanding phone skills and follow-upBilingual preferred, but not a requirementBenefits offered:Health, Dental/Vision, 401K, Short/Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.Paid sick time after 90 days and vacation after 1 year**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Job Type: Full TimePay $16.00 - $20.00 an hourWork Location: In person