High-Earning Retail Computer Technician | BYO Builds

Micro Center; Dallas (TX); On-site; USD 2,066,000 - 4,822,000; Full time

Benefits offered by this job

Flexible Schedules

Medical, Dental and Vision Benefits

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Dallas, TX is hiring Retail Computer Technicians to assist customers at the service counter and diagnose computer devices in the shop. Base pay starts at $15/hour with incentives to raise hourly rates up to $18-$35 + SPIFFs.

You’ll provide in-person consultations, recommend service solutions, document issues, and keep customers informed about repair status. We offer flexible schedules, comprehensive benefits, and growth opportunities.

Qualifications

• High School diploma or equivalent with related computer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT, or the ability to certify within 90 days.
• Excellent communication and interpersonal skills, with ability to multi-task.

Responsibilities

• Provide in-person consultations at the service counter on computers and related products.
• Recommend service solutions including data backups, antivirus, warranties, and subscriptions.
• Identify, diagnose, and document hardware/software problems on desktops, laptops, mobiles, TVs, and monitors.
• Assemble custom computer builds with the BYO sales team.
• Maintain accurate communications on repair status with customers via face-to-face, phone, text and email.

Skills

Customer service

Communication skills

Multi-tasking

Education

High School diploma or equivalent

CompTIA A+ / Apple ACMT/ACiT

Job description

Micro Center in Dallas, TX is hiring Retail Computer Technicians to assist customers at the service counter and diagnose computer devices in the shop. Base pay starts at $15/hour with incentives to raise hourly rates up to $18-$35 + SPIFFs.

You’ll provide in-person consultations, recommend service solutions, document issues, and keep customers informed about repair status. We offer flexible schedules, comprehensive benefits, and growth opportunities.