Retail Computer Technician & Service Expert

Micro Center; Cambridge (MA); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Flexible schedules

Employee discount

Tuition reimbursement

Paid time off

401K plan

Job summary

Micro Center is seeking self-motivated Retail Computer Technicians to diagnose and repair a range of computer devices while guiding customers through service options. Training starts at $18/hr, with pay advancing to an average of $18–$34 per hour based on productivity and performance.

The role blends counter service with shop-floor diagnosis and customer communication across multiple channels. Ideal candidates have a high school diploma or equivalent and may pursue certifications (CompTIA A+ or

Qualifications

• High School diploma or equivalent; strong preference for related computer service repair or technical customer service experience.
• CompTIA A+ certification, or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, components, and other store products.
• Suggest service options including data backups, antivirus, extended warranties, and support subscriptions.
• Identify and document hardware or software issues on desktops, laptops, mobiles, TVs, and monitors.
• Assemble custom computers for BYO sales team.
• Maintain certifications and stay up-to-date with retail products and technologies.
• Manage cash till, process transactions, and keep the work area clean and inventory tracked.
• Provide timely updates to customers via face-to-face, phone, text, and email.

Education

High School diploma or equivalent

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

Micro Center is seeking self-motivated Retail Computer Technicians to diagnose and repair a range of computer devices while guiding customers through service options. Training starts at $18/hr, with pay advancing to an average of $18–$34 per hour based on productivity and performance.

The role blends counter service with shop-floor diagnosis and customer communication across multiple channels. Ideal candidates have a high school diploma or equivalent and may pursue certifications (CompTIA A+ or