In-Store Computer Technician — High-Earning Tech

Micro Center; Austin (TX); On-site; USD 20,664,000 - 48,216,000; Full time

Benefits offered by this job

Medical, Dental & Vision Coverage

Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Company Match

Vendor & Company Training

Career Growth Opportunities

Job summary

Micro Center, Austin, TX, seeks self-motivated Retail Computer Technicians to support service at the counter and in the shop. Earn starting at $15/hour with incentives that raise hourly rates to $18–$35 plus SPIFFs, with uncapped commissions for service events and repairs.

You’ll help customers with consultations, data backups, anti-virus, warranties, and BYO builds while maintaining certification and strong communication across channels.

Qualifications

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods
• Flexible availability, including early mornings, evenings, weekends, and holidays

Responsibilities

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

Skills

Customer service

Communication

Multi-tasking

Stand for long periods

Education

High School diploma or equivalent

Job description

Micro Center, Austin, TX, seeks self-motivated Retail Computer Technicians to support service at the counter and in the shop. Earn starting at $15/hour with incentives that raise hourly rates to $18–$35 plus SPIFFs, with uncapped commissions for service events and repairs.

You’ll help customers with consultations, data backups, anti-virus, warranties, and BYO builds while maintaining certification and strong communication across channels.