Hematology & IT Applications Specialist I

Sysmex America, Inc; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance (medical, vision, and

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(K)

Job summary

Sysmex America, Inc. seeks a Clinical Applications Specialist I to support instrument/middleware integration from order to go-live in the lab. You will train on-site, troubleshoot, and work with sales to advance customer outcomes.

The role requires hematology expertise, strong IT aptitude, and hands-on lab experience. Extensive travel is expected across multiple U.S. locations, with a salary range and benefits described in the posting.

Qualifications

• Bachelor’s degree with 3–5 years hematology experience, or an AAS/AS with 10+ years hematology background.
• Active ASCP or CLS certification is required.
• Experience with LIS/HIS or WAM is preferred.

Responsibilities

• Implement Sysmex instruments, middleware and reagents at customer sites and manage the integration timeline.
• Troubleshoot reagent, middleware or instrument issues to improve customer self-sufficiency.
• Develop and deliver on-site and workshop trainings for customers and Technical Services.
• Manage time, territory and accounts; document activity and drive process improvements.
• Provide technical information to management and peers and support sales objectives.
• Demonstrate strong interpersonal, problem-solving and communication skills with urgency.
• Provide pre-sale and post-sale support including technical presentations and demos.
• Manage company assets and expenses according to guidelines.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Problem solving

Persuasive skills

Education

Bachelor's degree + 3-5 years hematology experience

Associate's degree + Medical Technologist/MLT + 10+ years hematology

ASCP or CLS certification

Tools

LIS/HIS/WAM systems

Job description

Sysmex America, Inc. seeks a Clinical Applications Specialist I to support instrument/middleware integration from order to go-live in the lab. You will train on-site, troubleshoot, and work with sales to advance customer outcomes.

The role requires hematology expertise, strong IT aptitude, and hands-on lab experience. Extensive travel is expected across multiple U.S. locations, with a salary range and benefits described in the posting.