Clinical Applications Specialist I: Lab IT & Instruments

Sysmex America, Inc.; Bellevue (WA); On-site; USD 60,200 - 100,100; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Job summary

Sysmex America, Inc. is seeking a Clinical Applications Specialist I to support instrument and middleware integration in laboratory environments. You will lead implementation, on-site training, validation, and customer troubleshooting while aligning with sales objectives.

The role requires strong hematology background, LIS/HIS familiarity, and extensive travel up to 80%. Seattle, WA is the preferred location with a comprehensive benefits package including health coverage, annual incentive bonus,

Qualifications

• Bachelor’s degree and 3-5 years experience OR an Associate’s degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology industry experience.
• Active ASCP or CLS certification required.
• Supervisory experience highly desirable.
• Experience with LIS, HIS or WAM preferred.
• Strong Hematology experience preferred.
• Strong written and oral communications skills required.
• Demonstrated ability to analyze, problem solve and evaluate technical/IT data.
• Demonstrated ability to execute moderately to highly complex single and multisite integration activities to keep project momentum and manage issues.

Responsibilities

• Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories: Plan the implementation process. Work with customers to take ownership of the instrument.
• Assist customers with meeting their regulatory and validation requirements. Provide appropriate training for the customer on newly installed instruments.
• Manage the integration process to meet customer expectations and timeline.
• Perform troubleshooting on issues related to reagent, middleware or instrument performance designed to improve customer self-sufficiency.
• Develop and implement training programs (workshops and onsite training) for customers and Technical Services.
• Manage time, territory, and accounts effectively; document activity; promote customer satisfaction; support sales objectives and organizational directives.
• Provide technical information to direct management/peers and other functional groups. Proactively address and support sales objectives and organizational directives.
• This individual must possess strong interpersonal, persuasive, problem-solving and communication skills.
• Provide both pre-sale and post-sale support including delivering technical presentations, demos, and evaluating as needed.

Skills

Strong communication

Interpersonal skills

Problem solving

Travel readiness

Education

Bachelor's degree + 3-5 years hematology experience

Associate's degree + Medical Technologist/MLT with 10+ years hematology experience

ASCP or CLS certification

Tools

LIS

HIS

WAM

Job description

Sysmex America, Inc. is seeking a Clinical Applications Specialist I to support instrument and middleware integration in laboratory environments. You will lead implementation, on-site training, validation, and customer troubleshooting while aligning with sales objectives.

The role requires strong hematology background, LIS/HIS familiarity, and extensive travel up to 80%. Seattle, WA is the preferred location with a comprehensive benefits package including health coverage, annual incentive bonus,